---
title: "Refund Policy · InfiWebs"
description: "When and how you can request a refund for products bought from InfiWebs Private Limited, and how refunds are processed."
canonical: https://infiwebs.com/refund-policy
updated: 2026-09-30
---

[Back to home](https://infiwebs.com/index.md)

# Refund Policy

Last updated: June 15, 2025

At InfiWebs Private Limited, customer satisfaction is our priority. We stand behind the quality of our products and services. This Refund Policy outlines the terms under which refunds may be issued.

## 1\. Digital Products (Plugins & Themes)

### 1.1 FlowMattic & Other Plugins

We offer a **14-day refund window** from the date of purchase for our digital products. If you are not satisfied with your purchase, you may request a full refund within this period — no questions asked.

### 1.2 Conditions

-   Refund requests must be submitted within 14 calendar days of the original purchase date
-   Refunds are processed to the original payment method within 5–10 business days
-   Upon refund approval, your license will be deactivated and you must cease using the product
-   Renewal payments for annual plans are non-refundable after 7 days of the renewal charge

### 1.3 Non-Refundable Cases

-   Requests made after the 14-day refund window
-   Issues caused by third-party plugin or theme conflicts
-   Failure to follow installation or configuration documentation
-   Change of mind after the refund period without a valid technical issue
-   Purchases made during promotional or discounted sale events (unless the product is materially defective)

## 2\. Custom Services (Development, Consulting, Design)

### 2.1 Before Work Commences

If you cancel a custom service project before any work has begun, you are eligible for a full refund of any advance payment made.

### 2.2 After Work Has Begun

Once work has commenced, refunds will be issued on a pro-rated basis, reflecting the time and effort already invested. The exact amount will be determined based on the scope of work completed.

### 2.3 Completed Projects

Refunds are generally not available for fully completed and delivered projects that meet the agreed-upon specifications. If there are deficiencies, we will work with you to resolve them.

## 3\. Lifetime Plans

Lifetime license purchases are eligible for a refund within **14 days** of the original purchase date. After this period, lifetime plans are non-refundable.

## 4\. How to Request a Refund

To initiate a refund, please:

1.  Email us at [support@infiwebs.com](mailto:support@infiwebs.com) with the subject line "Refund Request"
2.  Include your order number, the product or service in question, and the reason for the refund
3.  Our team will review your request and respond within 2 business days

## 5\. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in suspension of your account and all associated licenses.

## 6\. Contact

For refund-related inquiries, reach out to us:

InfiWebs Private Limited

Email: [support@infiwebs.com](mailto:support@infiwebs.com)

Website: [infiwebs.com](https://infiwebs.com)

---

InfiWebs Private Limited — https://infiwebs.com — contact: support@infiwebs.com — site overview for AI: https://infiwebs.com/llms.txt